Hospital Charter

At Orbost Regional Health we will ensure you have:

Access to:

• A wide range of public hospital services
• Treatment regardless of ability to pay or health insurance status.
• Your medical records and confidentiality for your personal information

Choice & Participation in:

• Making decisions about your treatment
• Decisions and information about your discharge from hospital
• Whether you wish to have treatment as a public or private patient

Information about:

• Which hospital staff will provide your care
• Your health care and, where necessary, a second medical opinion
• What steps the hospital takes to improve quality of care.

Quality:

• Treatment with respect, dignity and consideration for privacy
• High quality services
• A safe and secure environment
• Interpreter services if required

A Complaints Resolution Service:

• The ability to discuss any questions or complaints you may have concerning your treatment
• The ability to make a complaint to an independent complaints body.

More Information

Your hospital will have a Patient Representative. Ask the hospital staff or at the information desk.

Health Services Commissioner
30th Floor, 570 Bourke Street,
Melbourne 3000
Phone 8601 5200
Freecall 1800 136 066
Fax 8601 5219
Website www.health.vic.gov.au/hsc